Office Policies

Getting Started

To make an appointment, call my office at 727-240-1922. If I do not answer, please leave a message and I will call you back within the business day or after business hours. When leaving a message to make an appointment, please state your name and phone number clearly.

For your first appointment, please arrive 15 minutes early to fill out necessary paperwork and required forms for treatment. Please download, print out, and complete forms from the Contact Us tab. Prior to your first appointment, be aware that it may take you 1-2 hours to complete the initial paperwork. Please make yourself comfortable in the waiting room, help yourself to a warm beverage until I are ready to help you. Just to let you know I give everyone their full time and sometimes I may run about 15 minutes behind.

Paying for Therapy

Fees: In our area, without insurance licensed clinical psychologists normally charge from $80 to over $200 for a standard therapy hour. Clinicians who specialize may even charge more. With the desire to make her services affordable, Dr. Lunden’s fee is $180 for a standard 90-minute intake session and $120 for a 60-minute session. Fees are established before the first appointment or during the initial session and are paid at the beginning of each session by cash, check, debit or credit card. Having payments ready in advance avoids using therapy time for processing.

Insurance: I am credentialed with several insurance companies at this time. Click for List of Accepted Insurance Companies

Be aware that this list of insurance companies may change over time. For the most current list please call the office at (727) 240-1922. We do not accept any insurance companies that are processed through Beacon or Simply Healthcare. Prior to your first appointment your insurance will have to be verified by our billing person. We need you insurance information at least 1/2 weeks prior to your first appointment. If we do not have this information prior to your fist appointment you will be charged our cash rates until we are able to verify your coverage. Be aware that many patients have hugh deductibles, high co-pays, or no mental health coverage. Even when insurance is verified we never really know for sure until the first EOB is processed.

Aetna
Alliance Healthcare
Camaraderie Foundation
Cigna
ComPsych
Health Advocate
Humana
Humana Military
Medicaid
Medicare
Meritain
Railroad Medicare
Sunshine Health
Tricare
United Healthcare
Wellcare

Additionally, many insurance companies will reimburse for out-of-network providers and HAS or FSA funds can be used to pay for our clinical services. If you would like to know if your insurance company will reimburse, please contact them and ask if you have out-of-network benefits, if you need to meet a deductible, and what percentage of the cost they will reimburse you for. Click for More Information on Insurances that are not Accepted

When Dr. Lunden is considered an “out-of-network provider,” also referred to as a “point of service,” and you would like to use insurance, then you must seek insurance reimbursement on your own from your insurance company. If you will be seeking insurance reimbursement for your treatment, you are responsible for filing the billing statement given, and following up on reimbursement. If you intend to do this, we can, upon request, provide a billing statement that contains necessary codes and provider (therapist) information for insurance processing. The length of time it takes to be reimbursed varies with each insurance company and is not under our control. If you expect to use insurance please check your coverage carefully before initiating therapy. Be sure to ask the following questions of your health insurance company:

Do I have mental health benefits with my plan?
Are there some diagnoses my plan does not cover?
What is my deductible and has it been met?
How many sessions per calendar year does my plan cover?
If it is a family plan, how many sessions are covered per family member per calendar year?
When does my calendar year start and end?
How much do you pay for an out-of-network provider?
Do I need preauthorization?
Are there additional forms my provider (psychologist) needs to complete besides a coded billing statement and receipt in order for me to be reimbursed (depending on the extent of forms needed Lunden Psychological Services may not be able to comply).

It is sometimes difficult to determine exactly how much mental health coverage is available when seeing a in-network psychologist. Due to the rising costs of health care, insurance benefits have increasingly become more complex in their contractual restrictions to in-network providers. Click for More Information

“Managed Health Care” plans such as HMOs and PPOs often require authorization before they provide reimbursement for mental health services. These plans are often limited to short-term treatment approaches designed to work out specific problems that interfere with a person’s usual level of functioning. It may be necessary to seek approval for more therapy after a certain number of sessions. While a lot can be accomplished in short-term therapy, some patients feel that they need more services after insurance benefits end.

Cancellation Policy:If you do not show up for your scheduled therapy appointment, and you have not notified the office at least 24 hours in advance, you will be required to pay the full cost of the session.